The Pelham Group NW (“we,” “us,” or “our”) operates https://thepelhamgroupnw.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us. Please read it carefully.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and mailing address you provide via our contact form or newsletter signup.
• Inquiry details: information about your real estate needs that you voluntarily share with us.
• Consent records: when you opt in to receive text messages, we record your consent language, the date and time of opt-in, and your IP address at the time of submission to comply with federal telecommunications regulations.
• Usage data: pages visited, browser type, device type, referring URL, and other standard web analytics data collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services.
• Send you property updates, market reports, and other communications you have requested.
• Send marketing and transactional text messages if you have provided explicit SMS consent (see Section 4).
• Improve our Site and services.
• Comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC carrier requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service providers: trusted platforms (including our CRM provider, GoHighLevel) that help us manage contacts and communications. These providers are contractually obligated to protect your data.
• Real estate platforms: as required in connection with property transactions you initiate.
• Legal compliance: when required by law, court order, or governmental authority.

No mobile information (including phone numbers and SMS consent data) will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with any third party.

4. Text Message Communications (SMS/TCPA)

If you provide your phone number and check the SMS consent box on our contact form, you agree to receive text messages from The Pelham Group NW at the number you provide. Specifically:

• Marketing messages: property updates, market news, promotional content. Message frequency varies.
• Transactional messages: appointment reminders, service updates, and account-related notifications.

SMS consent is not required to receive our real estate services or any other benefit.

Message & data rates may apply. Carrier fees may apply depending on your mobile plan.

To opt out: reply STOP to any text message at any time. You will receive a one-time confirmation and no further messages will be sent.

For help: reply HELP or contact us at hello@thepelhamgroupnw.com.

We maintain records of all SMS opt-in consents, including the timestamp, IP address, and the exact consent language displayed at the time of opt-in, as required by the TCPA and carrier A2P 10DLC regulations.

5. Cookies and Analytics

Our Site may use cookies and similar tracking technologies for analytics and functionality purposes. You can control cookie settings through your browser. We do not use cookies to serve third-party advertising.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for a minimum of four (4) years as required by TCPA regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at hello@thepelhamgroupnw.com.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: